To reserve a room or casita, click on "Reserve Now" or simply call the Inn 520-296-5428 from the local Tucson area or out of state, please call toll-free at 800-682-1905. Please see the accommodations pages for descriptions. Guests agree to our policies when they book a room with us.
Note that even if the availability calendar shows no vacancy, other nearby casitas may still be open. Call the Inn at Civano to check or explore Homeshare Civano options.
Our Policies Include:
Confirmations directly from The Inn at Civano will be emailed to each guest through our Reservation Key Software. Emails from us will include a Request verification and Payment request or receipt. This email will be followed by our policies, thank you for your payment and directions for check in. Closer to your arrival you will receive emailed directions and our map is on the website.
Reservations made through any of the commercial online booking services (Tripadvisor, Booking or Airbnb, etc.) are not considered CONFIRMED until the guest’s deposit has been processed and a formal confirmation is issued directly from The Inn at Civano. To avoid any problems, it is always best to reserve accommodations directly with us via the Reserve Now function, telephone, or email via our Contact page. All guests are required to provide positive and verifiable identification before a reservation will be confirmed. This includes a physical address (home or business), mobil and home telephone number, and direct email address. All Guests will be required to sign the Registration Form in person upon their arrival.
Our Pledge To Our Guests: The Inn at Civano welcomes all responsible guests regardless of their race, religion, ethnic origin, marital status, sexual orientation, gender identity, or gender expression. We encourage our guests to “be themselves” here at The Inn at Civano. There will be no covert or overt effort to impose our personal religious, political, or social convictions on any of our guests or create an environment where such closely held convictions of our guests may feel unwelcome. We celebrate and honor all those we are privileged to lodge under our roof!
Deposits: are required on all reservations: Nightly: One night minimum, Weekly: $500 minimum. $89 Rate and other Discounted reservations are paid in full at time of booking. Casitas or Guest Homes reserved through Inn at Civano Reservation Pages, are required to pay at time of booking for "minimally" first and last month. Discounted rates require full amount of reservation up front and all are only refunded according to our Refund Cancellation Policy(below).
We accept Paypal, VISA, MasterCard, Discover and American Express through our Merchant provider which is Paypal Inc for Online Reservations. You are NOT required to have a Paypal Account to use the service. In addition we will also accept Direct deposits through the Zellepay.com Network of direct bank to bank instant payments. Our Email will be given to you via email for this service. Please ask.
Our Office opens at 4pm on your arrival date. Check-in time is between 4:00 and 6:00 pm. If you plan to arrive after 6:00 pm, please call to make special check-in arrangements. Early arrivals: 3pm: Free if arranged prior to arrival. No earlier then 2pm: $25.00 Early check in fee will apply, must be pre-arranged at least 24 hours before arrival or paid in cash if arranged same day of arrival. Any arrival times earlier then 2pm will need to arrange for another nights reservation.
Check-out time is 11:00 am
Guest Home Reservation Policies
Home Policies will be emailed to you along with any requested information when your inquiry is made or when a quote is sent for a monthly home reservation. The unit is reserved monthly. Our reservation policies are sent along with your confirmations. Besides the monthly rate, there is a required damage deposit (if you have been offered the Builders referral deal, please see that offer for details about the First Month and Variable last Month Deposit). You will also be responsible for cleaning fees, and there is a cap on the Utilities of $100-150(Depending on Size of home) for monthly electric bill, and $75.00-$100 on the monthly water bill. You will be charged for any overages.
Refunds - Cancellation Policy
In the event of a cancellation, early move out or abandonment, 100% refunds are available up to "Refund Period". 15 days(May-October) or 90 days(November-April) before begining date of reservation or ending date if it falls in a Season Change(ie; renting October and reservation ends in November). Within "Refund Period"(15 or 90 days) of arrival date, if cancellation is replaced by another paid reservation we will refund 90% - if not replaced, no refunds are available. Please Note: Refund transactions will only be refunded in the same manner we received them.(credit card back to same credit card or bank account). If a refund is agreed upon between Inn at Civano and Guest, it will be refunded within 14 business days of the end of the reserved date on Registration Form)
We highly suggest that all travelers look into insurance for their trips. Please see http://www.travelinsurancereview.net/
Children 8-12 years old with a well behaved parent stay for free. The Inn is not able to accept children under 8.
While pets are not allowed in the main home of Inn at Civano, they are welcome in selected Civano Accommodations, please ask.
The Inn and all our Guest Casitas and Homes are non-smoking
This webpage contains general policies of The Inn at Civano and Homeshare Civano policies. A complete set will be emailed to each called in reservation, and you will be offered the pages when you accept our policies at our online reservation pages. If at anytime you do not receive or can find our Policies, it is your responsibility to ask to receive them.